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Consumer Privacy Policy


1. Introduction

Welcome to MedRev. Your privacy is of the utmost importance to us. This Privacy Policy describes how MedRev collects, uses, processes, and safeguards the personal information of consumers who receive invitations to take satisfaction surveys and submit social reviews from us on behalf of other companies (i.e., our users).


2. Information We Collect

We may collect the following information from you, or our users may provide the following information about you:

  • Contact information (e.g., name, email address, phone number)
  • Feedback and survey responses
  • Any other information you voluntarily provide


3. How We Use Your Information

We use the information we collect to:

  • Send you satisfaction surveys and social review prompts
  • Analyze and communicate responses to our clients
  • Improve our services


4. How We Share Your Information

MedRev does not sell, rent, or trade your personal information to third parties. However, MedRev may use certain trusted third party companies and individuals to help us provide, analyze, and improve the Services (including, but not limited to, data storage, maintenance services, database management, and communication platforms). These third parties may have access to your information strictly for the purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy.


We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Services, at our discretion. We are not limited in any way in our use of non-personal information that does not permit direct association with any specific individual or non-identifiable aggregate information about our users (such as the number of people who respond to our messages, etc.).


5. Other Uses and Disclosures of Information

We may disclose information that we, in good faith, believe is appropriate to cooperate in investigations of fraud or other illegal activity, to conduct investigations of violations of our Terms & Conditions and/or to protect our rights, or protect your safety and the safety of others.


We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action. If the subpoena seeks information about an identified subscriber or limited group of subscribers, we will make reasonable business efforts to contact the subscriber(s) before providing information to the party that requests it. We cannot guarantee that we will be able to do so in all cases, whether due to a time limit, court order, inability to effectively contact a subscriber, or other circumstances.


We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).


As with any other business, it is possible that in the future, MedRev could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by MedRev, but would continue to be bound by this Privacy Policy until it is amended.


We share your information with our parent company, subsidiaries and joint ventures to help coordinate the services we provide.


6. Your Choices

You have the following choices regarding your information:

  • Opt-out: You can opt-out of receiving survey invitations and social review prompts by contacting us or following the opt-out instructions in our communications.
  • Access and update: You can review or change your personal information by contacting us.


7. Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy unless a longer retention period is required by law.


8. Changes to This Policy

MedRev may periodically update this Privacy Policy. Any changes will be posted on our website. You are encouraged to review this policy regularly.


9. Governing Law

This Privacy Policy is governed by the laws of the state of Georgia, without regard to its conflict of law provisions.


10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at +1 706-425-1976.


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