Learn More About MedRev Through Frequently Asked Questions
After their appointment, patients receive a text or email request to fill out a short internal satisfaction survey. Once the survey is completed, we provide your most satisfied patients a link to leave you a review online.
MedRev sends out a short satisfaction survey to patients after their visit to your office. The results of this survey populate on your dashboard and do not get sent to any public review site. If the patient gives a negative rating on the satisfaction survey, instead of receiving a request for a public review, they are asked to provide optional comments about their experience which are visible only to your staff. Your staff is alerted of this negative feedback so they have the opportunity to respond to the patient in an appropriate manner. By addressing negative patient experiences quickly and directly you reduce the likelihood that patients will take their grievances public.
No, MedRev does not control a patient's ability to leave a public review and never hides reviews from being visible online. That would be a violation of many review platforms' terms and conditions. We request feedback from dissatisfied patients directly. By responding to negative feedback privately, you can lessen the likelihood that an unhappy patient will leave a negative online review.
No, MedRev is built to be simple, easy, and automatic for your staff. For most healthcare practices MedRev only takes a few minutes each day to manage. We have flexible options so you can choose a method that works best for your practice. For example, you can send out surveys by uploading a list, typing in an individual patient’s information, or using an automatic integration to do it for you.
Yes, MedRev is 100% HIPAA compliant. We never send out any correspondence containing medical record information. In fact, the only information we need about your patients is their first and last name, cell phone number, and email address. We guarantee in our terms and conditions that we will only use this information for the expressed purposes of the MedRev system.
MedRev is the ideal choice for medical practices big and small because it is the only reputation management system that was built specifically for the healthcare industry. Our experienced team of medical software developers, project managers, and marketing directors have an intimate understanding of healthcare marketing. We took the time to understand physicians, medical teams, and the intricacies of running a healthcare business. MedRev isn’t for every industry. Our specialization is what makes us the best medical review management system.
Yes, every text or email sent out through our system includes a clearly visible unsubscribe or “stop” option which will immediately prevent them from receiving any future communication from the MedRev system.
MedRev sends out site-specific messages from each location so you never have to worry about patients leaving a review in the wrong place. We link each of your locations individually to the appropriate review listing across platforms so even if you have a single Facebook page, yet several Google locations, every review goes to the right place.
Yes, you can upload a list of patients who visited your office over a given time period. The time period you choose is up to you, however sending the survey only to patients who have visited your office recently tends to receive the highest response rate.
It's entirely up to you. You can choose to suppress text and/or email messages for patients who have received communication through MedRev over the past week, month, year, or a custom time period. We recommend suppressing future communication for a time frame of at least three months to get the highest response rate and most valuable feedback.
MedRev supports Google Places, Facebook, and Yelp by default. If you want to add your reviews to a different platform, we can set that up for you. We support all of the best healthcare review sites such as:
If you would like to integrate with a review site that is not listed here, please contact us for more details.
Yes, you will be notified on your dashboard and can choose to also be notified through e-mail as soon as negative feedback is submitted.
Yes, if a patient gives negative ratings on the satisfaction survey questions, they are asked for optional comments instead of being redirected to the public review pages.
Since you have the option to customize your satisfaction survey, the time it takes a patient to respond will vary. For most healthcare offices we recommend 2-4 questions, which typically takes a patient 10 to 20 seconds to complete.
What can we do for you today?